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De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.

We are recruiting to fill the position below:

 

 

Job Title: Front Desk Agent
Location:
Lagos
Report to: Front office manager
Position Summary

  • Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Duties and Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Inform guest of the room safe and mini-bar key and room key procedures.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • File room keys ( only for manual room key hotels)
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,

Prerequisites

  • Education: Academic and Professional – First Degree from the Arts, Sciences or Humanities.
  • Minimum of three (3 -5) years of hotel front desk experience, experience handling cash, accounting procedures, conversant with Microsoft Applications and Hospitality Software.
  • Must be able to speak, read. Write, and understand the primary language used in the workplace.

 

 


How to Apply

Interested and qualified candidates should send in their Applications to: [email protected] using the “Job title” as subject of the email.

Note: Only qualified applicants will be contacted

 

Application Deadline 24th September, 2019.

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