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Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Locations: Ibadan & Lagos
Job Type: Full Time
Slot: 10 Openings

Job Description

  • Communicating with clients about their experiences with a product or service
  • Deliver efficient and quality customer service consistently.
  • Maintain a database for collating useful customer information
  • Providing suitable advice on purchases to clients
  • Answering client questions about properties and other related services.
  • Taking or processing orders for a product or service
  • Listening to customer complaints or concerns and working to resolve their issues promptly.
  • Build and maintain long term and profitable relationships with customers
  • Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.
  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
  • Escalation of all clients’ issues to Customer Support Manager for follow up in a timely manner.
  • Improve the overall customer relationship, delivering reliable administrative support and customer service.
  • Maintain complete and accurate customer correspondence data and related reports.
  • Manage customers’ portfolio to maximize relationship building opportunities and running periodic customer satisfaction survey.

 

Min Required Experience:

3 year(s)

Min Qualification:

Bachelor’s Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Job Specification

  • BSc or Associate Degree in any Social Science field with Customer Service Certification
  • 3yrs or more Customer Service experience.
  • Ability to effectively use (Microsoft Office and CRM applications)
  • Active listener, articulate speaker, and adaptable to client peculiarity
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

Application Closing Date
15th November, 2019.

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