Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.
We are recruiting to fill the position below:
Job Title: Customer Support Manager
Locations: Abuja, Akure-Ondo, Ibadan-Oyo, Lagos, Port Harcourt-Rivers
Job Type: Full Time
- Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
- Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
- Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support the team in the implementation of special projects for the client.
- Coordinate with clients to ensure services are provided per agreed terms.
Min Required Experience:
- BSc/HND in any Social Science field with Customer Service Certification.
- 8+ years Client Relationship or related experience while being professional and Customer focused.
- 5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
- Active listener, articulate speaker, and adaptable to client peculiarity
- Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
Application Closing Date
15th November, 2019.
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