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Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.

We are recruiting to fill the position below:

Job Title: Customer Support Manager

Locations: Abuja, Akure-Ondo, Ibadan-Oyo, Lagos, Port Harcourt-Rivers
Job Type: Full Time

Job Description

  • Serve as the primary point of contact for real estate operations, including relationship management with the onsite customers.
  • Ensure customer understanding of enterprise initiatives and service levels, strategic partnering, and continuous improvement efforts by engaging local leadership regularly.
  • Engage local leadership and business segment liaisons in monthly forums to inform and engage the business to meet their facility needs.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Support the team in the implementation of special projects for the client.
  • Coordinate with clients to ensure services are provided per agreed terms.

 

Min Required Experience:

8 year(s)

Min Qualification:

Bachelor’s Degree/HND

Desired Courses:

Not Specified

Other Requirements:

Job Specification

  • BSc/HND in any Social Science field with Customer Service Certification.
  • 8+ years Client Relationship or related experience while being professional and Customer focused.
  • 5+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (Microsoft Office and CRM applications)
  • Active listener, articulate speaker, and adaptable to client peculiarity
  • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.

Application Closing Date
15th November, 2019.

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